Our 7 IT Support Promises To You | Managed IT Services from THE IT GUYS

Things We Do Better

Here Are The 7 Promises We Make to You.

We challenge you to find another IT support firm in Geneva or Zurich that would dare to make these promises!

#1 – 60 Minute Maximum Response Time.

When you call THE IT GUYS with an IT issue, we guarantee that your phone call will be answered immediately or returned within 30 minutes of you leaving a message. An experienced technician will start working on a resolution to business critical issues within 60 minutes of the time you contacted us.

#2 – Lightning Fast Resolution.

We understand how important your computer network is to you and we don’t think you should have to wait around all day for it to be repaired – that’s why we offer our remote support services. We can securely access your computer network via the internet which means you don’t have to wait around all day for a technician to turn up. If we can’t fix the problem remotely we guarantee that we’ll dispatch a technician within a period guaranteed by a Service Level Agreement.

#3 – No Geek Speak.

You didn’t go to work to learn about IT, so don’t enter into partnership with an IT company that needs you to speak their language. We understand that not everyone’s au fait with technical jargon and you should be able to get straightforward answers to your questions. Our technicians will never talk down to you because you don’t understand “geek speak” – they’ll deliver the answers plain English or French.

#4 – 100% Unconditional Satisfaction Guarantee.

We will do whatever it takes to make you happy because we believe you deserve complete satisfaction with our products and services. No hassles. No excuses. No delays.

#5 – No Unpleasant Or Unexpected Surprises.

We believe you deserve total confidence in our services so we deal openly and honestly with you – no nasty surprises! Before we start any work on your computer or network we will evaluate your problem and bring to your attention any potential risks involved. If we find any risks we will explain them in full. Only when authorisation has been obtained will any work begin and you can choose to have all your data backed up before we start any work on your computer.

#6 – Project Guarantee.

Unlike some IT providers, our project agreements mean something to us. All of your IT projects will be delivered on or before time, within budget and to the specification that we agree in writing. When you hire THE IT GUYS for a project we won’t hassle you with ‘unforeseen’ changes. Some incompetent or unethical technicians do this because they haven’t properly planned or researched the project. Our Prince2 trained experts know IT projects inside out, which is why we can offer this guarantee.

#7 – Accurate Billing. Always.

Every bill you receive from us clearly details exactly what you are paying for, and we will never carry out any work without your written agreement to the detailed scope and all costings. We can tailor bills in a number of formats to align with your accounting needs.

GET FREE ADVICE

GET BETTER IT SUPPORT

Let us give you a free no-hassle consultation to prove how our IT management services will turbo charge your business.