Our Difference | IT Services Geneva | IT Support from THE IT GUYS

OUR DIFFERENCE

Why we fit as your IT services partner

DESCRIBE OURSELVES IN ONE WORD?

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COLLABORATORS

Ask any of our clients. We collaborate with them to drive greater performance and results in their business. If you are looking for traditional IT companies, e.g. ‘Break / Fix IT’, please look further (like local.ch). What you’ll get with those IT companies doesn’t always align with your business interests as much as it does theirs.

We like to think we’re not like other IT companies in that sense. We are client centric and collaboration orientated.

our key philosophies

WEAKNESSES OF BREAK/FIX IT SUPPORT

Break/fix IT support is in it’s very nature reactive, so it can never keep up with your business and in fact often slows you down. IT issues arise when the network and systems aren’t proactively supported and small issues snowball into large ones.

The first time you learn about an IT problem is the moment when your employees, if not your whole business, is already down and unable to contribute to your bottom line.

You find an issue and you have paid employees unable to work. If you have an IT company, you call them. If you don’t have one, you find them and then call them.

Then you wait. And wait. Finally a technician arrives on site in their own time. Before you know it, you’ve lost productive hours and paid out a large bill for the call out. Who know’s maybe you’ve also had to buy new hardware.

On top of all of it, because these companies bill you by the hour it’s in their interest to work longer on your support issues. You need stuff fixed in the shortest time, but in the break/fix model, your IT provider is incentivised to take longer to fix it.

WHY PROACTIVE IT MANAGEMENT IS BETTER

We believe proactive IT management is better for your business for several reasons, but the core the basis of these reasons is this one core philosophy:

Your business deserves an IT partner that will work as hard as you do to ensure your business thrives and is never held up by technology.

PROACTIVE IT MANAGEMENT: DOES IT FIT YOUR BUSINESS?

Technology is not the fabric of your business. The fabric of your business is you, your people, your knowledge and relationships. But IT is the essential vehicle that you mut drive in order to deliver your services.

Bearing in mind this analogy, you can work out if our IT management solutions are going to be a good fit for your business by answering this one simple question:

Which would you prefer:

(A) Clear up a car accident after it happened

(B) Install traffic lights to prevent accidents

If you answered B then it’s likely that we’re going to fit as your IT services partner.

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WORK WITH US

Our team members will be happy to answer your questions and provide whatever advice you need over the phone.