Block IT Support | IT Services & IT support solutions from THE IT GUYS

Block Hour IT Support

Regular IT Support Without the Hassles & Costs of Employment.

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BLOCK IT SUPPORT

ABOUT OUR BLOCK IT SUPPORT

Block IT support is a mixture of proactive IT support and reactive IT support. It gives you a certain amount of time each month from which you can draw IT support for any IT issue and headache.

You have the benefit of a strong relationship with an IT support partner, but without the guaranteed response times and service contracts of a managed IT solution.

Opting for a block hour IT support solution from us means you can see how well we deliver business IT support.

Block IT support solutions work well for businesses with a medium sized workforce and basic infrastructure. If your business operates a more complex infrastructure, for example one that spans multiple sites and lots of networked devices, you may find our proactive IT support solutions to be more cost effective (click here to learn more).

Read more about our block IT support services below.

OR … LEARN ABOUT ANOTHER WAY

LEARN ABOUT PROACTIVE IT SUPPORT

Our block IT support service is partially a ‘reactive’ IT support model, meaning it normally happens after something has gone wrong. If your business is sensitive to downtime, that option might not work well for you – as you would be running your IT systems hoping that they won’t go wrong. In IT, as in business, hope is not a strategy.

A simple solution could be to use some of your block IT support to have one of our IT support engineers run proactive system checks and perform IT upgrades, but in that instance, you would be moving further towards a proactive IT support solution. If that’s would you would prefer, we would encourage you to consider a single Managed IT solution.

This gives your business the IT support it needs, along with all the other benefits that our clients experience, such as: Reduced downtime, faster network, greater IT security, consolidated budgeting, reduced management and overhead tighter alignment to business strategy. In other words you fully delegate the management of your IT network and systems to a trustworthy and competent partner to handle everything.

THE IT GUYS are pioneering this new breed of proactive IT support model to give businesses all the technology and IT support they need for a predictable monthly fee.

Enhance business benefits and reduce effort with our Managed IT solution:

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What can we help you with?

PRINTERS

Businesses need printers that print. If your printers aren’t functioning, we can find the problem and fix it.

EMAIL SERVERS

Email servers are complex and generate problems. We’ll get them online again.

DATA BACKUP

Data backup is your business insurance policy – if it’s not working, you are facing unnecessary risk.

NETWORK FIREWALL

Network security is imperative & the firewall is foundational to it. We’ll make it perform optimally.

NETWORK HARDWARE

Your network is the backbone of communication internally and with clients, we’ll help make sure it is secure and performing.

UNKNOWN ISSUES

We can assist you in uncovering hidden issues and bottlenecks in your IT infrastructure.

IT PROJECTS

We love setting up and upgrading IT systems. We can handle all logistics and planning to ensure it goes smoothly.

IT HELP CLINIC

If your employees need IT training to perform their work more effectively call us, we love passing on our IT knowledge.

HARDWARE FAILURE

We’ll come and fix your IT hardware failures and help you understand how and why things broke.

TELEPHONY

Your people need to communicate and when your telephony stops working they can’t.

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LEARN HOW YOU WILL BENEFIT FROM A MANAGED IT SOLUTION

Learn what an all-in-one IT solution could do for your business

 

BLOCK IT SUPPORT FAQs

DO I NEED A CONTRACT TO HAVE BLOCK IT SUPPORT
Yes. We stipulate a contract for each of our block IT support arrangements.
DO YOU OFFER REMOTE IT SUPPORT?
Yes we offer remote IT support as well as onsite IT support as part of our block IT support agreements.
HOW LONG WILL IT TAKE YOU TO FIX MY ISSUE?
Every IT support request is processed the same day and our IT support technicians will be able to give you an estimated time until the issue will be fixes once you’ve submitted an IT support request.
IS THERE A BETTER WAY TO GET IT SUPPORT
We are big proponents of the proactive IT support approach, which you can access as part of any of our IT management solutions. The aim of these solutions is to fix problems before you even notice them. So our aim is to eliminate the need for you to ever call us!
HOW MUCH DOES BLOCK IT SUPPORT COST?
We explore the best arrangement for your business and provide a cost effective quote for your block IT support. Mainly the cost depends on the IT skillset, location and time of day.
DO YOU WORK OUTSIDE OF NORMAL BUSINESS HOURS?
Of course! Our IT support engineers are night owls and aim to work discreetly so as to never disturb your employees and day to day business activities. This kind of IT support often needs a little lead in time.