IT Support | On Demand IT Support & Help from THE IT GUYS

ON DEMAND IT SUPPORT

The cost effective IT support option for simple infrastructure.

REQUEST SUPPORT

DO YOU NEED IMMEDIATE IT SUPPORT?

Click here to get urgent IT support from expert technologists

ON DEMAND IT SUPPORT

REACTIVE IT SUPPORT

On demand IT support is an ideal support model for you if you want to get to know us and see how well we deliver business IT support.

Generally this IT support option will work for businesses with a small team of employees and basic infrastructure. If your business operates a more complex infrastructure, for example one that spans multiple sites and lots of networked devices, you may find our proactive IT support solutions to be more cost effective (click here to learn more).

The on-demand IT support option means that you have a trustworthy IT partner that you can call for help whenever you need it, but it is not generally backed by a service contract or guaranteed response times like our proactive IT management solutions.

If your business is sensitive to downtime or if you generally don’t want to tolerate IT outages, you should definitely consider the alternatives to a reactive IT support model. 

Read more about our on demand IT support services below.

OR .. LEARN ABOUT ANOTHER WAY

READ MORE ABOUT PROACTIVE IT SUPPORT

Our on-demand IT support service is a ‘reactive’ IT support model, meaning it normally happens after something has gone wrong. If your business is sensitive to downtime, that option isn’t going to work well for you – as you would be running your IT systems, hoping they won’t go wrong. In IT, as in business, hope is not a strategy.

The reason many companies choose on demand IT support is because they want to avoid overspending on ‘unnecessary IT investment’.

We too think that businesses should aim to avoid over investing in their IT network and systems, however we feel that a reactive IT support solution is often not the best way to avoid this! Most clients’ strategy to avoid overspend in a reactive IT support model is to ignore problems and neglect their IT infrastructure – however this usually ends badly for the business.

– Neglected IT networks lead to severe decreases in business performance due to these common factors:

– IT infrastructure outages and downtime

– Increased risk of security breaches and data loss

– IT network slowdowns and productivity losses

– Decreasing employee satisfaction due to faulty equipment and unnecessary waiting times

That’s why THE IT GUYS are pioneering a new breed of ‘Proactive IT support’ solutions, which businesses benefit from with our Managed IT solutions.

Learn about our proactive IT support services (or ‘Managed IT solutions’).

VIEW SOLUTIONS

What can we help you with?

PRINTERS

Businesses need printers that print. If your printers aren’t functioning, we can find the problem and fix it.

EMAIL SERVERS

Email servers are complex and generate problems. We’ll get them online again.

DATA BACKUP

Data backup is your business insurance policy – if it’s not working, you are facing unnecessary risk.

NETWORK FIREWALL

Network security is imperative & the firewall is foundational to it. We’ll make it perform optimally.

NETWORK HARDWARE

Your network is the backbone of communication internally and with clients, we’ll help make sure it is secure and performing.

UNKNOWN ISSUES

We can assist you in uncovering hidden issues and bottlenecks in your IT infrastructure.

IT PROJECTS

We love setting up and upgrading IT systems. We can handle all logistics and planning to ensure it goes smoothly.

IT HELP CLINIC

If your employees need IT training to perform their work more effectively call us, we love passing on our IT knowledge.

HARDWARE FAILURE

We’ll come and fix your IT hardware failures and help you understand how and why things broke.

TELEPHONY

Your people need to communicate and when your telephony stops working they can’t.

need on demand it support?

OK. Fill in your details and our IT support team will be in touch to help you.

Name (required)

Business Email (required)

Contact Number (required)

Company Name (required)

My Message (optional)

LEARN MORE

LEARN HOW YOU WILL BENEFIT FROM A MANAGED IT SOLUTION

Learn what an all-in-one IT solution could do for your business

ON DEMAND IT SUPPORT FAQs

DO I NEED A CONTRACT FOR ON DEMAND IT SUPPORT?

No. You do not need to be under contract for our on demand IT support.

DO YOU OFFER REMOTE IT SUPPORT?

Yes we offer remote IT support as well as onsite IT support.

HOW LONG IS IT GOING TO TAKE TO FIX THE ISSUE?

Every IT support request is processed the same day and our IT support technicians will be able to give you an estimated time until the issue will be fixes once you’ve submitted an IT support request.

IS THERE A BETTER WAY TO GET IT SUPPORT?

We are big proponents of the proactive IT support approach, which you can access as part of any of our IT management solutions. The aim of these solutions is to fix problems before you even notice them. So our aim is to eliminate the need for you to ever call us!

HOW MUCH DOES YOUR IT SUPPORT COST?

We will give you a cost effective quote for the IT support you require when we know the details. It depends on the IT skillset, location and time of day.

CAN YOU FIX MY IT ISSUES OUTSIDE OF NORMAL OFFICE HOURS?

Of course! Our IT support engineers are night owls and aim to work discreetly so as to never disturb your employees and day to day business activities. This kind of IT support often needs a little lead in time.