Hire THE Best IT Support With Geneva’s top IT Services COMPANY

Specializing in IT support, IT service management, Ad-hoc support, IT help desk, Smart Hands, and infrastructure management.

Geneva best IT support company

Our strategy

I.T. doesn’t have to be stressful to manage.

Our fully-managed “IT from A-Z” solution, Secure Advantage gives you all the IT skill sets you need to run a fully functioning IT department.

Partnership

Partnership

Secure Advantage is first and foremost a partnership: We value and care for your business, we give you great customer service and we help you improve how IT supports your business aims.

A-Z coverage

A-Z Coverage

We operate similar to having an internal IT department, providing IT service desk, infrastructure management and monitoring, on-site support, staff training, rectification of faults, white glove support and IT administration.

Dedicated Service Manager

Dedicated Service Manager

We oversee everything related to your IT: On-site and remote expert advice and assistance, budget support, KPI measurement, strategic recommendations, major incident reporting, SLA management and detailed account management.

IT Service Management Framework

IT Service Management Framework

We help you make decisions which have technical and financial implications by providing clarity on how IT works, demonstrating where value for money can be had, interpreting technical data in an understandable, non-technical language.

Get the results you are looking for

Schedule a time to speak
with our sales team
Most recent partnerships

Ad-hoc IT support

Do you have in-house IT leadership
but need someone to execute?

If you have in-house IT leadership and you are looking for on-demand skill sets to execute on your plan, leverage our ad-hoc IT service offering. Our team of skilled engineers and service technicians are experienced in executing your IT plan.

Whether ad-hoc support on a particular system or infrastructure, scheduled interventions, or on-call arrangements to cover gaps in your current staffing, we are here to help. Our ad-hoc services are built customer specific and may require a monthly retainer.

Find what works best for you

Compare ad-hoc IT support
with managed IT support.

Ad-Hoc Support

Business hours service desk
Extended hours service desk
Phone, email and remote-access support
Ticket tracking and resolution
SLA-backed support windows
Remote support
On-site support
Reactive infrastructure maintenance and support
Infrastructure management
Infrastructure monitoring
Reactive hardware maintenance and support
Hardware lifecycle management
L1, L2 and L3 technical skillsets
SaaS management (Office 365, G Suite, Backup)
Procurement of materials and services
Assistance in supplier management
Management of IT inventories
Management of IT software licenses
Live site documentation
Advice on product selection
Advice on tender writing
Advice on IT budgeting
Strategic infrastructure recommendations
Advice on IT governance
Assistance on change management
Major Incident reporting
Bi-annual service delivery huddles
Annual participation in strategic meetings
Live secure password management
Emergency hardware loan service
Access to The IT Guys partner power team

Secure Advantage

Business hours service desk
Extended hours service desk
Phone, email and remote-access support
Ticket tracking and resolution
SLA-backed support windows
Remote support
On-site support
Reactive Infrastructure maintenance and support
Infrastructure management
Infrastructure monitoring
Reactive hardware maintenance and support
Hardware lifecycle management
L1, L2 and L3 technical skillsets
SaaS management (Office 365, G Suite, Backup)
Procurement of materials and services
Assistance in supplier management
Management of IT inventories
Management of IT software licenses
Live site documentation
Advice on product selection
Advice on tender writing
Advice on IT budgeting
Strategic infrastructure recommendations
Advice on IT governance
Assistance on change management
Major incident reporting
Bi-annual service delivery huddles
Annual participation in strategic meetings
Live secure password management
Emergency hardware loan service
Access to The IT Guys partner power team

Why is it hard to find a professional IT services firm you can trust?

If you are an SME and you want to outsource part or all of your IT, you need to be looking for 4 key components in your IT service provider:

  1. Fantastic customer service
  2. Strong technical competency
  3. Consistent execution
  4. Strategic leadership experience

The reality is, most companies will have one or two of these, but very few have them all. You may have an IT partner that can deliver your technical requirements flawlessly but just doesn’t understand how to communicate with you.

Or perhaps you have an IT partner which is great at building strategy but doesn’t have the technical competency to design and manage the infrastructure.

Make sure the firm you choose checks all four boxes. Don’t take our word for it, look at what our customers have to say.

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